Returns & Exchanges

At ISTO., we are committed to transparency and quality, which is why we offer a 30-day window for returns or exchanges on all unworn garments. If your purchase isn't a perfect fit for your wardrobe, we make the transition back to us as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items in their original packaging with all tags attached to ensure the garment remains in pristine condition during transit.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.

4

Receive Your Refund

Once our team inspects the returned items at our warehouse, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing