Frequently Asked Questions

Everything you need to know about ISTO. quality, shipping, and service.

What is the ISTO. approach to sustainability?

We prioritize transparency and quality by using 100% organic or natural materials and working only with certified European factories to ensure fair labor and ethical production.

How long does shipping typically take?

Domestic orders are usually delivered within 2-4 business days, while international shipping typically takes 5-10 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send the package back in its original packaging.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.